Discord Bot Helpdesk
More than ticket channels. Lio Helpdesk is an Ops Suite for support teams: claims, SLAs, macros, priorities, auto-triage, and staff stats. Plus plan on Lio.gg.
Helpdesk vs ticket bots
How is Lio Helpdesk different from Ticket Tool or basic ticket bots?
Basic bots open a private channel. Lio Helpdesk adds claim ownership, first-response SLAs, priorities, reply macros, auto-triage hints, agent leaderboards, and a dashboard live chat, built for teams that run real support.
Do I still get free tickets?
Yes. The free Tickets module covers panels and private channels. Helpdesk on Plus replaces that workflow when you need accountability and stats.
Is there AI with extra API costs?
No. Auto-triage uses local keyword matching. Optional daily lead digests post to your Discord webhook, with no paid AI providers.
What else comes with Plus?
Admin Center, server analytics, backups, unlimited automations, CV2 panel drafts, and more server slots: the Ops Suite around Helpdesk.
Your ops stack starts here.
On your server in under 5 minutes. Free forever for core modules. No credit card.
Multi-Guild · Dashboard · Components V2