Discord BotTickets
Discord bot tickets open private support channels with panels, categories, and staff roles. Free on Lio; upgrade to Premium for the full Helpdesk workflow.
How Discord bot tickets work
Discord bot tickets open a private channel from a panel. Members pick a category, staff see the channel, and you close it when the issue is done. Lio posts that panel with buttons or a select menu.
Tickets now, Helpdesk when the queue grows
Start on the free Tickets module. When agents need claims, SLAs, and macros, turn on the Discord helpdesk bot workflow on Premium. Same server, no second ticket bot.
Tickets FAQ
What is the difference between Tickets and Helpdesk?
Tickets creates private support channels with panels. Helpdesk (Premium) adds claim flow, SLAs, macros, priorities, and agent stats.
Can I use Components V2 panels?
Yes. Ticket panels support modern CV2 layouts with buttons and select menus.
Do I need Premium for tickets?
No. Basic tickets are free on all plans.
What is the best Discord bot for tickets?
If you only need private channels, Lio Tickets is free. If you need ownership, response times, and agent stats, the Helpdesk upgrade is the difference versus a basic ticket bot.
How do I set up Discord bot tickets?
Enable Tickets, create categories, post a panel, and give staff access to the ticket category. The setup guide walks through that in about fifteen minutes.
Are Discord bot tickets free?
Yes. Panels and private channels are a core module on up to 3 servers. Helpdesk claims and SLAs are on Premium.
Can I replace Ticket Tool?
Yes. Run Lio beside Ticket Tool, mirror the panels, then remove the old bot. The Ticket Tool alternative page compares the two.
Your server, but better.Starts here.
On your server in under 5 minutes. Free forever for core modules. No credit card.