1. Invite Lio (keep Ticket Tool running)
Sign in at lio.gg and add Lio to the same server. Leave your current ticket bot online so open tickets stay intact.
Grant Manage Channels, Manage Roles, Send Messages, and Read Message History at minimum — or Administrator for the fastest setup.
2. Enable Tickets and mirror your panel
In the dashboard open Modules → Tickets. Create categories that match your old setup (Billing, Access, Appeals, etc.).
Post a new CV2 or classic panel in your support channel. Point staff at the new panel for all new requests; leave the old panel for winding down open tickets.
3. Train staff on claim & close
Walk your team through opening a test ticket, claiming it, and closing with a transcript. Free Tickets already cover panels, private channels, and staff roles.
When you need SLAs, macros, priorities, agent stats, or a time clock, upgrade to Plus and enable Helpdesk on the same server — no second bot.
4. Cut over and remove the old bot
After open tickets on the old bot are closed, remove the old ticket panel and kick the previous bot.
Optional: enable Moderation, Logging, or Welcome in Lio so you drop other single-purpose bots over the following weeks.